FAQ AI: in-form knowledge base

FAQ AI is a field type that embeds a mini AI-powered knowledge base directly inside your form. Respondents can type a question and receive an instant, contextual answer — reducing support tickets and improving the user experience.

How FAQ AI works

1. 1Drag the "FAQ AI" element from the Advanced category in the left sidebar onto your form canvas.
2. 2In the Properties sidebar, add your knowledge base entries: pairs of questions and answers that the AI will use as source material.
3. 3Optionally set a custom system prompt to control the AI's tone and boundaries (e.g., "Only answer questions about our return policy").
4. 4Publish the form. When respondents type a question, the AI searches your knowledge base and generates a helpful answer.

Knowledge base best practices

• •Write clear, concise Q&A pairs. The AI performs best with specific, well-structured source material.
• •Cover common questions: shipping, returns, pricing, features, compatibility.
• •Update the knowledge base when policies change — the AI always uses the latest entries.
• •Keep entries focused. One topic per Q&A pair works better than multi-topic entries.

The AI will politely decline to answer questions that fall outside your knowledge base scope.

What it costs

Each respondent question costs 1 AI credit, charged to you as the form owner — respondents never need an account or credits of their own. The credits come from the same monthly allowance as everything else you do with AI, so a busy form and a busy builder draw on one balance.

• •When your account runs out of credits, the assistant stops answering. Respondents see a short note that it is unavailable, can still answer every question, and the form keeps collecting responses as normal.
• •Respondents are never shown your plan, your balance, or an upgrade prompt.
• •There is no separate cap per form: a single form may use your whole monthly allowance if it gets enough questions.